I’m managing an illness/injury

Managing an illness is difficult. These resources are here to guide you through the steps you should take and the resources available to you.

Types

If you are faced with a serious medical condition and question the reasonableness of your treatment plan, you can, at no cost to you, use 2nd MD. 2nd MD connects you with board-certified, leading doctors across the country for an expert second opinion via video or phone within days.

You have access to a Blue Cross and Blue Shield of Texas (BCBSTX) Health Advocate, at no added cost to you.​

Health Advocates can help:​

  • Guide you through a new diagnosis.
  • Find a doctor or specialist and get you an appointment.
  • Talk to a BCBSTX clinician about health questions​.
  • Answer benefit questions or solve a problem with a claim or a bill.
  • Get personal assistance with your health care matters.

In situations where specialized care is not available locally, you can call a BCBSTX Health Advocate and ask to be considered for travel assistance. You may be eligible for up to $10,000 in travel assistance. Pre-approval through BCBSTX is required. More information is available in the Employee Benefits Handbook.

MDLIVE is a service through BCBSTX that provides medical consultation via phone (telemedicine) for acute health issues such as cold/flu symptoms. MDLIVE is available 24/7. They may even write and send prescriptions to a nearby pharmacy (when appropriate).