International Assignment Frequently Asked Questions

The Benefits Center, or Businessolver.com Inc., is our third-party health and welfare benefits administrator providing a configurable and secure platform, customer service call center and suite of services, including enrollment and eligibility. Employees and retirees can access the My Benefits to review their information in the system.

If you have an update to your dependent information, please contact the Benefits Center 1-800-622-5501 or 718-354-1344 (international callers), 8 a.m. to 7 p.m. Central time, Monday – Friday. 

Visit Workday to update your personal information in the system. Your information will be sent to The Benefits Center and updated on your personal profile.

You and your covered dependents will have coverage under the ConocoPhillips Global Benefits Plan. This will include medical, dental, vision, and prescription benefits. You should enroll all covered dependents in the ConocoPhillips Global Benefits Plan whether they accompany you on your international assignment or not.

Please contact Cigna directly at 1-855-611-8130 (toll-free), 24 hours per day, 7 days per week. If further assistance is needed, please contact HR Connections at or submit a Workday Help Case.

Yes; however, we highly recommend you enroll your dependents when you first begin your international assignment. This will ensure they have coverage. Our global health provider can only allow enrollments up to 90 days upon request. This means that your dependents could have a lapse in coverage.

After your assignment start date, you will have 30 days to review elections. If you wish to decline Cigna Global Health Plan coverage at the start of your assignment, you will need to visit My Benefits and manually drop the coverage within the first 30 days of your assignment. If you wish to enroll in the Cigna Global Health Plan at a later date, you may only do so during the U.S. Annual Benefits Enrollment timeframe or if you experience a life event that warrants a change in coverage (i.e., Lose coverage elsewhere, gain a new dependent, etc.). If further information is needed, please contact HR Connections at or submit a Workday Help Case.

Please visit the nearest clinic or hospital and contact Cigna directly at 1-855-611-8130 (toll-free). You may be required to pay for services or fees out-of-pocket, then request reimbursement. You may obtain a claim form or submit a claim online through www.CignaEnvoy.com or by calling the service center.