If you are faced with a serious medical condition and question the reasonableness of your treatment plan, you can, at no cost to you, use 2nd MD. 2nd MD connects you with board-certified, leading doctors across the country for an expert second opinion via video or phone within days.

You have access to a Blue Cross and Blue Shield of Texas (BCBSTX) Health Advocate, at no added cost to you.​

Health Advocates can help:​

• Guide you through a new diagnosis.
• Find a doctor or specialist and get you an appointment.
• Talk to a BCBSTX clinician about health questions​.
• Answer benefit questions or solve a problem with a claim or a bill.
• Get personal assistance with your health care matters.

In situations where specialized care is not available locally, you can call a BCBSTX Health Advocate and ask to be considered for travel assistance. You may be eligible for up to $10,000 in travel assistance. Pre-approval through BCBSTX is required. More information is available in the Employee Benefits Handbook.

MDLIVE is a service through BCBSTX that provides medical consultation via phone (telemedicine) for acute health issues such as cold/flu symptoms. MDLIVE is available 24/7. They may even write and send prescriptions to a nearby pharmacy (when appropriate).