Understanding your mental health benefits

Q: What are the options under the ConocoPhillips Employee Assistance Programs (EAP) and how can it help?
A: ConocoPhillips EAP offers internal and external resources to assist you:

• Internal EAP – This internal resource provides support to employees, HR supervisors and management on work related issues such as workplace stress, supervisor consultations, supervisor/HR referrals, conflict in the workplace, on-site crisis intervention, and education on mental health topics.
  • All ConocoPhillips employees may use this resource.
  • To access Internal EAP, contact David Nix, EAP Manager.
• ConocoPhillips Employee Assistance Plan (“EAP Plan”) – Through the EAP Plan’s vendor, Concern, the EAP Plan offers up to 8 free confidential professional short-term counseling sessions per issue, per year, per family member for both work-related and non-work related issues you and your family might experience.
  • All ConocoPhillips employees and their eligible dependents are automatically enrolled in the EAP Plan.
  • It’s completely voluntary; you decide if and when you need it.
  • The EAP Plan uses Concern’s network of professional counselors to provide access to counselors through face-to-face, telephone, video counseling.
  • To access the EAP Plan’s benefits and connect with qualified help within the U.S., call Concern 24 hours/day, 365 days/year at 800-344-4222, or email info@concernhealth.com.
  • For U.S. Inpatriates or Expatriates only – call Telus (formerly Lifeworks) toll-free within the U.S. at 888-509-5560, or outside the U.S., please click here for a list of phone numbers. Telus can be reached 24 hours/day, 365 days/year.
  • New in 2024: Parent Coaching offers three confidential coaching sessions for those who need assistance with their child's emotional wellbeing. This is a company-paid benefit that is at no cost to you. Contact Concern at 800-344-4222 or click here to learn more.

Q: How do the medical plan benefits support mental health?
A: ConocoPhillips Employee Medical Plan (“Medical Plan”) – Through the Medical Plan’s vendor, Blue Cross Blue Shield of Texas (“BCBS”), the Medical Plan offers long-term treatment and care for mental health and substance abuse disorders. In some cases, an individual may seek support on an emerging challenge using the above-described EAP Plan (8 counseling sessions) and become established with care that will then be covered under the Medical Plan. Treatment and counseling include inpatient care, longer-term outpatient treatment, as well as inpatient and outpatient substance use disorder treatment.

• The benefits under the Medical Plan are available to all ConocoPhillips employees and eligible dependents who are enrolled in the Medical Plan.
• The Medical Plan uses BCBS’s network to provide access to counselors through face-to-face, telephone, video counseling. Please note that not all EAP Plan providers have opted to become in-network providers under the Medical Plan.
• To access the Medical Plan’s benefits and connect with expert guidance, call 800-343-4709, 7 a.m. to 9 p.m. Central time, Monday through Friday.

Q: What time off is available to me if I need it?
A. ConocoPhillips has comprehensive leave programs to help employees take care of what matters most, including your mental wellbeing. We provide up to six months of short-term disability leave for a non-occupational illness or injury (both mental and physical illnesses) that makes you unable to perform the duties of your job. The U.S. Vacation Policy provides time to rest, recharge, and disconnect from work.

Q: What are some of the other internal tools and resources available to employees to encourage the support of their mental health?

• Healthy Minds, part of the Employee Medical Plan’s US Health Improvement Incentive Program, is an online tool with resources and activities to help employees navigate various focus areas related to mental wellness.
• Journey to Calm (link requires internal network access) is a weekly newsletter that is focused on delivering brief messages to help colleagues improve their mental wellbeing. You can subscribe to this newsletter using the link above.
• BetterHelp – Similar to Telehealth offered through MD Live, BetterHelp is an online counseling platform that makes counseling available anytime, anywhere through a computer, tablet or smartphone. Once you sign up, you will be matched with one of 6,000 + counselors based on your needs and preferences. You can access BetterHelp through the Concern website.
• Bright Horizons Back-Up Care is a benefit that can be used anytime you need to be at work, but your family member needs assistance or support. This program gives you access to a nationwide network of high-quality, licensed childcare centers, including hundreds of accredited Bright Horizons childcare centers across the United States. In addition, Bright Horizons has partnerships with 450 in-home are agencies that employ a total of nearly 200,000 experienced caregivers who travel up to 35 miles to provide care in your home or the home of your relative.
• Better Living in Lower 48 (link requires internal network access) is a campaign offering resources to help us address challenges we all face navigating life and work. This campaign gives you access to Mental Health Allies who are trained peers equipped to act as Mental Health First Aiders. In addition, you can also access the catalog of topics ranging from mental health to financial wellness and more.